E-Commerce Customer Service Specialist - Bali

Join Ega Wayang Garmindo as an E-Commerce Customer Service Specialist in the heart of Bali! We are seeking a dynamic and customer-focused professional to deliver exceptional support to our growing online customer base. In this role, you will be the first point of contact for our customers, ensuring their shopping experience is seamless and enjoyable. With our expanding e-commerce operations, this is the perfect opportunity to make a significant impact in the world of online retail.

At Ega Wayang Garmindo, we pride ourselves on our rich cultural heritage and commitment to quality. Our e-commerce platform offers a diverse range of traditional Balinese products, from handmade textiles to unique souvenirs. As our Customer Service Specialist, you will be instrumental in maintaining our reputation for excellence and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide prompt and professional customer service via email, phone, and live chat, ensuring a positive shopping experience for all customers.
• Handle customer inquiries, complaints, and returns with empathy and efficiency, resolving issues to the customer's satisfaction.
• Assist customers with product selection, ordering, and payment processes, ensuring accurate and timely information.
• Process orders and manage inventory levels using our e-commerce platform, Shopify.
• Collaborate with the sales and marketing teams to promote our products and services, and to gather customer feedback for continuous improvement.
• Monitor customer satisfaction metrics and provide regular reports to the management team.
• Maintain a comprehensive database of customer information and purchase history.
• Stay up-to-date with industry trends and best practices in e-commerce customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Minimum of 2 years of experience in customer service, preferably in an e-commerce environment.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with e-commerce platforms, such as Shopify, is a plus.
• Knowledge of Balinese culture and products is a strong asset.
• Ability to work independently and as part of a team.
• Proficient use of Microsoft Office Suite, including Excel and Outlook.

🛠️ Keahlian

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